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Pending payment for 2 days now and no explanation why is it still pending

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verash
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Pending payment for 2 days now and no explanation why is it still pending

Messaggio da verash »

I have been trying to add Premium subscription for 3 months for 2 days now. It still shows as pending. I don't see any transaction in my bank account. I also do not see how to view or change the bank details in Geneanet. I am using Chrome.
jyb
jyb
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Re: Pending payment for 2 days now and no explanation why is it still pending

Messaggio da jyb »

The transaction failed. We suggest that you go to https://en.geneanet.org/premium/payment/ and try again.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
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