Cancel my subscription

[sanmiguel21]

Please cancel my account.

[jyb]

Dear Madam,

The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on June 23, 2021, and you will not be automatically charged anymore.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history

When your Premium subscription has expired, please go to https://en.geneanet.org/mon_compte then click "Delete Account" at the bottom of the page.

[patbounds]

I followed the directions for cancelling my account but when I got to the page to do it, CANCEL was not an option . I want to cancel immediately!

[zanzigirl]

Hello,

I followed the directions for cancelling my account but when I got to the page to do it, CANCEL was not an option . I want to cancel immediately!

You do not have a subscription, to delete your account, first delete your tree here:

https://my.geneanet.org/arbre/delete.php

Then click "Delete Account" at the bottom left of this page:

https://en.geneanet.org/mon_compte

Best,
Claudine

[jyb]

@patbounds: Your Geneanet account has been deleted.

[kanga4]

I want to ensure my subscription is cancelled.
The drop down guide does not appear to want to show me how.

[jyb]

@kanga4: You don't have a Premium subscription.

If you want to delete your Geneanet account, please go to https://en.geneanet.org/mon_compte then click "Delete account" at the bottom of the page.