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Trouble Uploading DNA

jaiusa
female
Messaggi: 1
I continue to get errors uploading the autosomal zip file I have from Ancestry.com. I've done this before with no problems. Why is it not accepting my file? The error I get is: An error has occured during the upload. Please try again.
I've allowed this site to put cookies on PC, nothing is blocking this site as far as I can see. I am logged in and have a regular account, not premium, is that why?
Please advise. Thank you...

jyb
jyb
Administrator
Messaggi: 4800
Albero : Grafico
Vedere il suo albero genealogico
You don't need a Premium account. If you want, you can send your file at jy.baxter@geneanet.org and we will have a look. Please give your Geneanet username and/or the url of this thread in your email.
Best wishes,

Jean-Yves BAXTER
GeneaNet

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