Website won't accept my DNA file

[mamousplace]

I downloaded my DNA from another website but your website won't accept my file and I don't know what to do? Help.

[zanzigirl]

Hello,

I've separated your message from the thread on which you posted it as it is unrelated. I've also moved it to the DNA forum.

Best,
Claudine

[ericdubois]

Which company did you test with?

Please check the "Your DNA data" section of the help page (https://en.geneanet.org/dna/help/) to see which kits are supported by Geneanet and detailed instructions.

Regards,

Eric